Hello everyone,
Instead of using BoF, we've decided to switch back to FT. (the new 'management, of course). but the way we do things will still be the same as BoF. Give us some time to change back ya!
will give further explanations soon.
thank u all!
meanwhile, do keep the emails coming!
Wednesday, September 16, 2009
Spotted! 59
Tulip high waisted skirt, suitable for work and play. Velvet Ribbon, at RM49!
Seen also at:
Oh POpsicle
Miss OCD in Shopping
Spotted! 58
PLain and simple from the front, but sexy at the back!! Selling at RM55 at Velvet RIbbon!
Also seen at:
My Vintage Garden
Spotted! 56
Veritas in with more blazer! There's studds on this one too, but only 4 tiny ones at the pocket, but it really gives the blazer an awesome look! selling at RM62, only white left!Seen also at
Trend Reports
Velvet Ribbon
Spotted! 55
Studded blazer seen at Trend Reports, at RM68.
all sold out! however, one last piece is available at Miss OCD in Shopping at the same price!
Sunday, September 13, 2009
Spotted! 54
Shopping Playground! Now on sale! Check it out!
This top was reviewed before, and guess what? it's even cheaper now! only RM30!
(love the big japanese like bow behind!)
Spotted! 53
J's Fashion Diary, 360-degrees studs. I guess that means it's studded all over! Only at RM65
Also seen at
Veritas
Spotted! 52
Also seen at
Piperlips
Stories 2 - Reader
In regards to what Basic House clarified,
I was just thinking,
sometimes people dont complain straight to the sellers because people are afraid that they will be blacklisted somehow. Plus, some people use their permanent email address when making online puchases! If that same email address is associated to their facebook accounts, it wont be too nice, right? I wouldn't one the seller that i complaint about searching for my profile on facebook. And who knows, that seller may be someone whom i'll be meeting in the future as well!
(this happened, i purchased something from a seller, and two years later, she happened to be my classmate in uni).
Also, i might want to shop at the same shop in the future, despite the first few unpleasant experiences (who knows, thr might be good stuff in the store), if i have complain before, who knows how the seller is going to treat me? some sellers are dishonest and unethical. we cannot assume that all sellers are understanding and is not bias towards their buyers.
With that having said, i think some buyers dont usually dare to voice out to the seller personally. but use another medium (like BoF and FT) to voice out their issue.
and the lesson is, it's better if everyone create another email account specially for online purchases, an email address that is not associated with FB or anything similar.
I was just thinking,
sometimes people dont complain straight to the sellers because people are afraid that they will be blacklisted somehow. Plus, some people use their permanent email address when making online puchases! If that same email address is associated to their facebook accounts, it wont be too nice, right? I wouldn't one the seller that i complaint about searching for my profile on facebook. And who knows, that seller may be someone whom i'll be meeting in the future as well!
(this happened, i purchased something from a seller, and two years later, she happened to be my classmate in uni).
Also, i might want to shop at the same shop in the future, despite the first few unpleasant experiences (who knows, thr might be good stuff in the store), if i have complain before, who knows how the seller is going to treat me? some sellers are dishonest and unethical. we cannot assume that all sellers are understanding and is not bias towards their buyers.
With that having said, i think some buyers dont usually dare to voice out to the seller personally. but use another medium (like BoF and FT) to voice out their issue.
and the lesson is, it's better if everyone create another email account specially for online purchases, an email address that is not associated with FB or anything similar.
Stories 2 - Seller
Clarification from Basic House
---------------------
Dear shoppers/readers,
---------------------
Dear shoppers/readers,
Sorry for the long hiatus :))
With all due respect, we,
Basic House are hereby to clarify
With all due respect, we,
Basic House are hereby to clarify
a matter about us recently :)
We are here to clarify about some
misunderstandings between us and our beloved
customers, we are by no mean to stir up an argument here,
we just want to turn down this matter in peace.
Hope you all understand, thank you very much ! :))
First of all, there's a complaint popped up saying that
our items are smelly and with stains on it
which is only one side of the story with just plain word from mouth.
Before anyone start to pointing finger here and there,
we hope to think that everyone is a rational buyer.
If there are really defect on the item, just think what you will do?
If me myself, I will definitely take a picture of the item
and complaint with the seller
(which is in this case, we haven't receive any single complaint
from our customer including those who left messages in BoF's chatterbox.)
Therefore, we really doubt the intention of whoever brought this issue up.
And without clarify with us, already spreading hostile comments
and rumors about us, which is really a huge impact to us,
as we all know that in this online business, reputation is everything.
Will we do that to our customers while we just start business for such a short time?
Regarding the smell with the item,
this have to trace back to when we first received
our items which was imported directly from abroad manufacturer.
Once we opened some of the items, a strong smell was assailing us.
Therefore we hope our customers can be rational to understand that
sometimes the clothes that been through a lot of chemical process
until the final product stage, some unpleasant smell on it is unavoidable.
Plus storage problem that might not suitable for clothing
especially under damp environment.
As we strike to bring in the best product with
the less money for our customers,
directly out of the manufacturer will be it.
It is exactly the same as those hang on the boutique's shelf,
but it have no smell and with much higher price tag attached
is because the customers pay for the service for them
to get rid of the smell and plus ironing.
Another reason is during delivery process from abroad to
Malaysia and finally to our house, and from our house to your house.
Within this long delivery process,
there might be chances that due to the hot and humid weather,
in the transfer process,the item has absorbed odor from the environment.
But we will take note of this, and try to dry it in the air before we send it out.
As for another complaint that our item got stain or spot on it,
against this point, we believe that its not sweat stain.
We do execute routine inspection on the items and
make sure they are in good condition without any damages or
dirt on it before we send out.
We do not wish our customers get broken or defected clothing
and make complains, and eventually ruining our
reputation, isn't it so?
We believe that other blogshop's owner out
there have the same viewpoints as we do :))
Under our "Do Take Note" located on the left sidebar in our
blogshop, we do not held any responsibility after the parcel has been posted!
Nobody knows what could happen afterward.
We do bear in mind there might be sweating problem while photo shooting,
therefore we chose indoor for photo shooting
just to avoid that problem and sometime we even
use our own clothes for the photo shooting as well
(yes, we do have the same pieces for ourselves :) ).
BUT WE DARE NOT CONFIRM THAT
THE MODEL DON'T SWEAT AT ALL
during photo shooting, but definitely not smelly armpit like
what others said. And we do think this is a very serious insult to us,
we hope that everyone out there can act objectively to see this case,
but not suppose to be mischievous :))
Some shoppers/readers left messages in BoF chatterbox
saying that we are selling pre-loved items/used clothing.
We are taking this accuse seriously!
WE DO NOT SELL PRE-LOVED OR USED CLOTHING!
We are not stupid piggy that trying to sell worn clothing with
smelly odor and stain on it.
if we do intended to lie to buyers,
we could just wash off the odor and stain
and resell it again as a brand new item,
isn't it right?
We have professional moral as well,
we don't simply create a blogshop selling pre-loved items
with a brand new prices, we are buyers too.
Beside, this accuse has lead to another feedbacks
that saying brand new items should have variety of colours,
but most of our items has only one colour for each design.
We think this is quite unreasonable to conclude this kind of judgment.
Sometimes there'll be only one or two colour for the design,
because we think that they are the most beautiful colour for that design.
Besides, we are only newbie in the business,
we have very limited capital for stock buying,
so we only can bring in the best.
Another explanation is we stock up what the supplier
have in store, we can't control the amount
and variety from the supplier as well.
Another accuse that saying we are not doing
any restock on the items in store and this representing
that we are selling pre-loved items!
Although we understood "customer is always right",
but sorry to say so,
we have temper too, we have our right too!
Hence, we would like to know what kind of judgment is that?
We are not doing restock, it doesn't mean that we are selling pre-loved items!
There are so many blogshops out there
not doing restock on their items as well,
does this mean that they are selling pre-loved items as well?
Sorry to those sellers out there, but no offense ya ;))
Another reason why we do not do restock is because
we would like to keep it "limited" policy,
we do not wish our customers go out there
and see hundred of people wear the same outfit as her,
let's not have that embarrassing moment.
Any girl out there wish to clash the same outfit with others?!
Is definitely NO NO NO!
This accuse isn't fair to us, if anyone out there would like
to make some comments, just back it up with proof,
we'll be happy to answer for that.
Please do not simply make any assumption
without sense and proof of truth.
Some people tend to compare our price with the other blogshops,
this is unfair to us as well,
same outfit but different pricing is an often-seen
phenomena among blogshops business.
This may just because of every seller has their own supplier,
every supplier quote different prices for their customer as well,
imported goods have much more fees to pay,
that's why prices may be vary from the rest.
From the buyer's view, we do understand that everybody wants to
have the best with a low price tag,
but please be considerate that we are not trying to earn big money here
with high mark-up for the items.
Please not to be fuss about this phenomena,
there are nothing we can do here.
Recently, we conducted a survey with our customers
about their satisfaction on items they bought from us
(this is one of the reason of delay of this clarification).
Feedbacks are they are satisfied with the item/items they purchased form us,
some feedback saying that the item/items that
they purchased have strong smell as well,
but they knew that it is just normal smell from new clothing.
Some other feedback saying that our pricing are
slightly higher among other blogshops,
but still affordable and understandable.
So far, we have not receive any email
regarding the complaints above from anyone.
We hope that the particular customer that are not satisfy
with us can contact us a.s.a.p to solve thing out.
That's the way of solving problems.
Nothing more exciting than we serve our customer to the best.
We hope that our effort of bringing you all
goodies from abroad can be appreciate by shoppers.
By the way, we had taken some of the pictures of our left
over stocks to prove that we are not selling
pre-loved items and also pictures of our invoice of
stocks imported from abroad.
Due to confidential policy, we had to cover up some of the
contacts from the invoice, hope you all respect our intention to do this :))
Thanks a lot !
Do visit http://basic-hse.blogspot.com to view the pictures
as we do not send in pictures to BoF, not to troublesome her ;)
Dear Sheila,
We would like you to clarify yourself with us through email
by stated your name, contact and item/items that you've purchased from us.
We are very welcome you with any feedback, suggestion and resentful.
We just wants to make clarification with you and settle things down
as soon as possible without any delay.
We are sincerely hope to find a solution together with you :))
Kindly email us at basic-house@live.com
Thank you all for spending time reading this :))
Much thank you to BoF for posting our clarification :))
P/S: Above clarification has no offense to sellers, shoppers,
buyers! Any statement or phrases above make you upset,
we are deeply apologize for that.
Sincerely,
loves, xoxo
Basic House
We are here to clarify about some
misunderstandings between us and our beloved
customers, we are by no mean to stir up an argument here,
we just want to turn down this matter in peace.
Hope you all understand, thank you very much ! :))
First of all, there's a complaint popped up saying that
our items are smelly and with stains on it
which is only one side of the story with just plain word from mouth.
Before anyone start to pointing finger here and there,
we hope to think that everyone is a rational buyer.
If there are really defect on the item, just think what you will do?
If me myself, I will definitely take a picture of the item
and complaint with the seller
(which is in this case, we haven't receive any single complaint
from our customer including those who left messages in BoF's chatterbox.)
Therefore, we really doubt the intention of whoever brought this issue up.
And without clarify with us, already spreading hostile comments
and rumors about us, which is really a huge impact to us,
as we all know that in this online business, reputation is everything.
Will we do that to our customers while we just start business for such a short time?
Regarding the smell with the item,
this have to trace back to when we first received
our items which was imported directly from abroad manufacturer.
Once we opened some of the items, a strong smell was assailing us.
Therefore we hope our customers can be rational to understand that
sometimes the clothes that been through a lot of chemical process
until the final product stage, some unpleasant smell on it is unavoidable.
Plus storage problem that might not suitable for clothing
especially under damp environment.
As we strike to bring in the best product with
the less money for our customers,
directly out of the manufacturer will be it.
It is exactly the same as those hang on the boutique's shelf,
but it have no smell and with much higher price tag attached
is because the customers pay for the service for them
to get rid of the smell and plus ironing.
Another reason is during delivery process from abroad to
Malaysia and finally to our house, and from our house to your house.
Within this long delivery process,
there might be chances that due to the hot and humid weather,
in the transfer process,the item has absorbed odor from the environment.
But we will take note of this, and try to dry it in the air before we send it out.
As for another complaint that our item got stain or spot on it,
against this point, we believe that its not sweat stain.
We do execute routine inspection on the items and
make sure they are in good condition without any damages or
dirt on it before we send out.
We do not wish our customers get broken or defected clothing
and make complains, and eventually ruining our
reputation, isn't it so?
We believe that other blogshop's owner out
there have the same viewpoints as we do :))
Under our "Do Take Note" located on the left sidebar in our
blogshop, we do not held any responsibility after the parcel has been posted!
Nobody knows what could happen afterward.
We do bear in mind there might be sweating problem while photo shooting,
therefore we chose indoor for photo shooting
just to avoid that problem and sometime we even
use our own clothes for the photo shooting as well
(yes, we do have the same pieces for ourselves :) ).
BUT WE DARE NOT CONFIRM THAT
THE MODEL DON'T SWEAT AT ALL
during photo shooting, but definitely not smelly armpit like
what others said. And we do think this is a very serious insult to us,
we hope that everyone out there can act objectively to see this case,
but not suppose to be mischievous :))
Some shoppers/readers left messages in BoF chatterbox
saying that we are selling pre-loved items/used clothing.
We are taking this accuse seriously!
WE DO NOT SELL PRE-LOVED OR USED CLOTHING!
We are not stupid piggy that trying to sell worn clothing with
smelly odor and stain on it.
if we do intended to lie to buyers,
we could just wash off the odor and stain
and resell it again as a brand new item,
isn't it right?
We have professional moral as well,
we don't simply create a blogshop selling pre-loved items
with a brand new prices, we are buyers too.
Beside, this accuse has lead to another feedbacks
that saying brand new items should have variety of colours,
but most of our items has only one colour for each design.
We think this is quite unreasonable to conclude this kind of judgment.
Sometimes there'll be only one or two colour for the design,
because we think that they are the most beautiful colour for that design.
Besides, we are only newbie in the business,
we have very limited capital for stock buying,
so we only can bring in the best.
Another explanation is we stock up what the supplier
have in store, we can't control the amount
and variety from the supplier as well.
Another accuse that saying we are not doing
any restock on the items in store and this representing
that we are selling pre-loved items!
Although we understood "customer is always right",
but sorry to say so,
we have temper too, we have our right too!
Hence, we would like to know what kind of judgment is that?
We are not doing restock, it doesn't mean that we are selling pre-loved items!
There are so many blogshops out there
not doing restock on their items as well,
does this mean that they are selling pre-loved items as well?
Sorry to those sellers out there, but no offense ya ;))
Another reason why we do not do restock is because
we would like to keep it "limited" policy,
we do not wish our customers go out there
and see hundred of people wear the same outfit as her,
let's not have that embarrassing moment.
Any girl out there wish to clash the same outfit with others?!
Is definitely NO NO NO!
This accuse isn't fair to us, if anyone out there would like
to make some comments, just back it up with proof,
we'll be happy to answer for that.
Please do not simply make any assumption
without sense and proof of truth.
Some people tend to compare our price with the other blogshops,
this is unfair to us as well,
same outfit but different pricing is an often-seen
phenomena among blogshops business.
This may just because of every seller has their own supplier,
every supplier quote different prices for their customer as well,
imported goods have much more fees to pay,
that's why prices may be vary from the rest.
From the buyer's view, we do understand that everybody wants to
have the best with a low price tag,
but please be considerate that we are not trying to earn big money here
with high mark-up for the items.
Please not to be fuss about this phenomena,
there are nothing we can do here.
Recently, we conducted a survey with our customers
about their satisfaction on items they bought from us
(this is one of the reason of delay of this clarification).
Feedbacks are they are satisfied with the item/items they purchased form us,
some feedback saying that the item/items that
they purchased have strong smell as well,
but they knew that it is just normal smell from new clothing.
Some other feedback saying that our pricing are
slightly higher among other blogshops,
but still affordable and understandable.
So far, we have not receive any email
regarding the complaints above from anyone.
We hope that the particular customer that are not satisfy
with us can contact us a.s.a.p to solve thing out.
That's the way of solving problems.
Nothing more exciting than we serve our customer to the best.
We hope that our effort of bringing you all
goodies from abroad can be appreciate by shoppers.
By the way, we had taken some of the pictures of our left
over stocks to prove that we are not selling
pre-loved items and also pictures of our invoice of
stocks imported from abroad.
Due to confidential policy, we had to cover up some of the
contacts from the invoice, hope you all respect our intention to do this :))
Thanks a lot !
Do visit http://basic-hse.blogspot.com to view the pictures
as we do not send in pictures to BoF, not to troublesome her ;)
Dear Sheila,
We would like you to clarify yourself with us through email
by stated your name, contact and item/items that you've purchased from us.
We are very welcome you with any feedback, suggestion and resentful.
We just wants to make clarification with you and settle things down
as soon as possible without any delay.
We are sincerely hope to find a solution together with you :))
Kindly email us at basic-house@live.com
Thank you all for spending time reading this :))
Much thank you to BoF for posting our clarification :))
P/S: Above clarification has no offense to sellers, shoppers,
buyers! Any statement or phrases above make you upset,
we are deeply apologize for that.
Sincerely,
loves, xoxo
Basic House
Friday, September 11, 2009
Spotted! 50
I almost bought this top, but realized that i've overspent this month :( !!!
Seen at only RM38 at Vain Pot!
Stories 1 - Reader
I just wanna complement MintBerry Kiss for their services. I was query about whether i can fit into a top, and they answered my questions patiently! And they even advised me against purchasing that top because it might not fit well. How often do u come across a shop that tells u that u shouldn't buy that top because it doesn't fit well? :) love their services. prices are good too.!
A piece of info.
Received this from one of the readers :) i think it's from a blogshop coz there's a link at the title. anyway, it's for our information, girls. do read it up and if it helps u, go for it!
--------------------------Contract Law In MALAYSIA
legal issue on contract law in malaysia - good for us to know
this is something i like to share with you from one of my seminar recently.
if you find this informative, pls circulate. it was conducted by a/p catherine tay on legal issues in e-commerce.
notice that most of the time, the receipt / invoice you received from the merchant carries this exclusion clause or similarly worded statement: 'goods sold are not returnable' or 'no refund once sold'.
the thing that I have learnt from her is that : 'as long as your good is purchased for home use and not for business ( i.e. to be resold), the above exclusion clause is void.
that means, as long as the good is defective, regardless of what is worded, you can get back all your money spent. you do not have to accept a repair on the good or an exchange. you can ask for a refund. and you are legally right and entitled to! what a revelation!! and most of the time the merchant will refuse to return you your money.
her advice? >from her own experience (and no less than 7 and all successful!) , she will threaten the merchant with four words: 'see u in court!'
the court here refers to the small claims tribunal court.
however, you don't have to tell them what court! all you have to pay is rm10 admin fee and the loser (the merchant) will have to refund you the money plus the admin fee!
she shared this with us because she felt that even educated people are cowed by such unfair wordings (which includes her jaded friends who are not lawyers).
pls try not to let the merchant fleece you the next time you have a defective good.
i know where to file this. on the 16th floor of putra place (the mall opposite putra world trade centre) . the form cost rm5.00. the tribunal will settle within 2 months period.
tribunal tuntutan pengguna malaysia,if you find this informative, pls circulate. it was conducted by a/p catherine tay on legal issues in e-commerce.
notice that most of the time, the receipt / invoice you received from the merchant carries this exclusion clause or similarly worded statement: 'goods sold are not returnable' or 'no refund once sold'.
the thing that I have learnt from her is that : 'as long as your good is purchased for home use and not for business ( i.e. to be resold), the above exclusion clause is void.
that means, as long as the good is defective, regardless of what is worded, you can get back all your money spent. you do not have to accept a repair on the good or an exchange. you can ask for a refund. and you are legally right and entitled to! what a revelation!! and most of the time the merchant will refuse to return you your money.
her advice? >from her own experience (and no less than 7 and all successful!) , she will threaten the merchant with four words: 'see u in court!'
the court here refers to the small claims tribunal court.
however, you don't have to tell them what court! all you have to pay is rm10 admin fee and the loser (the merchant) will have to refund you the money plus the admin fee!
she shared this with us because she felt that even educated people are cowed by such unfair wordings (which includes her jaded friends who are not lawyers).
pls try not to let the merchant fleece you the next time you have a defective good.
i know where to file this. on the 16th floor of putra place (the mall opposite putra world trade centre) . the form cost rm5.00. the tribunal will settle within 2 months period.
tingkat 16, putra place,
100, jalan putra,
50622 kuala lumpur
tel: 03 - 40492300 / 40424181
fax: 03 - 40424259
Tuesday, September 8, 2009
Spotted! 48
Those Neon Lights - RM45. i Love this!!! so casual yet trendy. all u need is just a clincher to spice things up!Also seen at :
Bunch of Wildflower
Spotted! 47
Motte's white blazer, going at RM48. The unique part is the button! a small piece of gold chain is used to connect both the buttons!Also seen at
Oh Popsicles
Monday, September 7, 2009
Spotted! 46
Dandelion Kisses - RM45. Seen loads of similar dresses around, the zipper designs, but i guess this is the nicest we've seen! short enough to show off your legs, and the zipper designs around the waist part enhances your figure.Also seen at:
We Dress You Up
Saturday, September 5, 2009
Spotted! 46
this has got to be the cheapest vintage bags seen online.
at De Front Row. only at RM38 each!!!
*anyone can find a cheaper one? email us!*
at De Front Row. only at RM38 each!!!
*anyone can find a cheaper one? email us!*
Wednesday, September 2, 2009
Spotted! 44
Dual tone dress, a similar piece was seen sold at other eshops too, but this piece is different, it's slightly metallic/shiny at the bottom part, no? :) Chic Belle - RM34
also seen at
Velvet Ribbon
Tuesday, September 1, 2009
Spotted! 43
Zipper dresses seen at Girl About Town, selling at RM49 per piece!
I've personally tried 2 zipper dresses, and would like to warn all girls out there that, prior to purchasing, please double check with seller that the dress would fit you. because i think that it's quite tight around the chest area despite being smocked back (it may not be stretchy enough, thus, wont be too comfy when worn).
I've personally tried 2 zipper dresses, and would like to warn all girls out there that, prior to purchasing, please double check with seller that the dress would fit you. because i think that it's quite tight around the chest area despite being smocked back (it may not be stretchy enough, thus, wont be too comfy when worn).
More designs at Style Influx too!!
Reviews 3
French Kiss just updated their bloggie with imported goodies!!
Feast your eyes on all their imported yet affordable items!
only at RM34 (last piece available). Don't u just fall in love with this simple casual dress, and dont u just love that it wont burn a hole in your pocket?
Bitter Heart at RM42 *love*
Flowy dres at RM38.
Seriously, this is our first time coming across prices this low for imported goodies!!
**do email us if u have offers and great deals for all buyers out there!
Feast your eyes on all their imported yet affordable items!
only at RM34 (last piece available). Don't u just fall in love with this simple casual dress, and dont u just love that it wont burn a hole in your pocket?
Flowy dres at RM38.Seriously, this is our first time coming across prices this low for imported goodies!!
**do email us if u have offers and great deals for all buyers out there!
Spotted! 42
Cute dual tone tube dress with a cute pink bow, seen at De Front Row at RM38!Also seen at
A Season In Summer
